CSR / Cashier 

The Customer Service Associate provides excellent customer service and customer satisfactions by following the policies, procedures and guidelines of the GasMart USA.

Accountabilities

• Smiles and greets every customer in a friendly manner, meeting their needs to their total satisfaction
• Follows all GasMart USA safety and security policies to minimize health and safety hazards
• Assists the Manager and Assistant Manager in maintaining the buildings, equipment and grounds to the standards established by GasMart USA.
• Follows policies and procedures to prevent loss of cash and merchandise from actions by other employees, customers and vendors.

Essential Job Functions

• Provides Excellent Customer Service
• Follows all safety and emergency procedures and safe work practices
• Watches for Security violations
• Prices, stocks, rotates and counts merchandise
• Cleans Shelves, pump islands, restrooms, car wash facilities,  and other areas designated by management
• Prepares Reconciles shift reports and other reports as assigned by supervisor
• Attends customer service training

Minimum Formal Education and Experience Required

High School graduate or equivalent preferred.  Experience in Retail, including direct customer contact, desired.  Must have passed company screening procedures for new-hires.

Skill Requirements

• Ability to communicate clearly with customers
• Ability to perform minimum mathematical skills, such as counting merchandise, giving change etc.
• Ability to read and write
• Meet appearance and grooming standards as established by GasMart USA
• Operate Computer-type POS equipment, calculator, oven and fryer when required 

Typical Physical Activities

• Standing Long periods of time
• Lifting, bending, stopping, squatting
• Carrying merchandise up to 65 lbs

Assistant Manager

The Assistant manager assists in the management of the GasMart USA retail outlet within the policies and guidelines of the company to ensure customer satisfaction and profit maximization.

Accountabilities

• Assists the manager in assuring that customers are treated in an excellent manner and needs are met to their total satisfaction
• Assists the manager in controlling day to day operations by scheduling work, ordering merchandise, and training and developing the other retail outlet employees.
• Assists the manager in ensuring the company safety and security policies are met to minimize health and safety hazards, unsafe behavior and workers compensation claims.
• Assists the manager in controlling profit and loss by following cash control/security procedures, preventing inventory and cash loss and by efficient us of station personnel.
• Assists the manager in recruiting and hiring personnel, and taking corrective and disciplinary actions in motivating and training all consistent with GasMart USA policy and procedures.
• Assists the manager in timely and complete execution of GasMart USA marketing programs
• Responsible for overall store operations in absence of Manager

Essential Job Functions

• Provides superior customer service
• Smiles and greets every customer
• Handles customer complaints promptly and tactfully to the point of resolution
• Follows all safety and emergency procedures and safe work practices, looks for and eliminates hazards, reports unsafe acts/conditions to supervisor, prepares reports on injury and property damage.
• Watches for security violations
• Maintains high image
• Handles manager duties in absence of Manager
• Conducts and follows through with pricing surveys and procedures
• Understands and performs minor equipment repair
• Reconciles merchandise counts and gasoline inventories
• Communicates personnel policies and store procedures
• Completes weekly work schedule
• Orders and receives merchandise and supplies in accordance with Company policies and instructions
• Performs all of the above job functions and other miscellaneous tasks as assigned by supervisor 

Minimum Formal Education and Experience Required

High school graduate or equivalent experience, must have successfully completed all Assistant Manager Training Programs

Skill Requirements

• Effective coaching, leadership and communication skills.
• Drive for Results, customer focus, decision making, analytical thinking and financial understanding are essential.
• Proficiency with personal computer applications is desired.

Typical Physical Activities

• Standing Long periods of time.
• Lifting, bending, stopping, squatting.
• Carrying merchandise up to 65 lbs.

Subordinate Organization

Customer Service Associates report to this job.

Site Manager

The Manager is the leader in the assigned retail location; demonstrates superior customer service, coaches and trains the retail location employees for operational excellence, recognizes and motivates members of the team, operates the assigned retail location for maximum efficiency and profitability.

Accountabilities

• Customer Satisfaction
• Profitability
• Sales Building
• Coaching & Training
• Staffing
• Safety
• Employee Relations
• Vendor and Distributor Relations
• Reporting

Essential Job Functions:

Practices outstanding customer service techniques and assures that all customers receive excellent service, assures that suggestive selling techniques are used by all employees to achieve maximum profitability, handles customer complaints promptly and tactfully to point of acceptable resolution, assures that all procedures, guidelines and laws for selling alcoholic beverages and tobacco are followed.

• Manages the overall operations of assigned retail location.
• Supervises all employees to meet GasMart USA requirements  and procedures
• Demonstrates ability to effectively coach, train, counsel and motivate assigned personnel.
• Recruits, screens, and hires employees in accordance with GasMart USA policy and assures employees are trained to perform their essential work functions safely and competently.
• Follows all safety and emergency procedures and safe work practices, looks for and eliminates spills and other hazards, conducts safety meetings, inspects remises daily for safety and environmental hazards, arranges for corrective maintenance or correcting deficiencies.
• Watches for security violations
• Conducts price surveys as required and completes required procedures 

Minimum Formal Education and Experience Required

High school graduate or equivalent certification or experience, retail management or supervision is desired.  Must successfully complete all Customer Service Associate and Assistant Manager Programs and job functions thereof.

Skill Requirements

• Effective Coaching
• Leadership and communication skills
• Drive for results, customer focused, decision making, analytical thinking and financial understanding are essential.
• Ability to successfully complete the GasMart USA selection and orientation process.
• Proficiency with personal computer.
• Intra personal skills

Typical Physical Activities:

• Standing and sitting for long periods of time.
• Lifting, bending, stooping, squatting, carrying merchandise and supplies up to 65 lbs
• Operation of computer, automated equipment, driving to and from bank to make deposits.

Subordinate Organization

Assistant Manager(s), Management Trainee(s), Customer Service Associates report to this job.

A resume must accompany the application for this position. Please submit resumes to hr@gasmartusa.com or fax to (913) 599-5798.

A resume must accompany the application for this position. Please submit resumes to hr@gasmartusa.com or fax to (913) 599-5798.

A resume must accompany the application for this position. Please submit resumes to hr@gasmartusa.com or fax to (913) 599-5798.